This is the first part of a series that we will be sharing on LinkedIn about Remote Hands and everything about it.
On 14th December 2020, something unusual happened online that may have affected almost everyone in one way or another.
One of the largest services providers suffered a global outage for about an hour with the majority of their services. Social media was flooded with news of them being down. According to estimates by Semrush a 1-hour outage would have cost $1.7 million in losses.
Imagine that your business website and online services went down – every minute will cause a loss of revenue. It takes a lot of time to deploy your IT professionals to the data center to reach and fix the issue and further costs to have a multi-skilled team on standby when nothing is required.
What could be the other option to help you save time and restore the services in the shortest possible time?
Remote Hands services assist and provide the support you need for any break-fix requirements and restores the service faster on demand.
Part 1: What is Remote Hands?
Remote Hands is a 24×7 technical support service provided to clients who have equipment and infrastructure co-located in data centers and in remote locations where they do not have any technical personnel presence. Clients may activate the Remote Hands service to perform any onsite works which removes the need for deploying their own resources to complete IT management & maintenance tasks and in addition lowers cost due to not having resources when services aren’t required.
Remote Hands are skilled resources that enable you to manage your Remote IT & Telecom infrastructure even when you are not there.
Consider Remote Hands as your virtual hands, legs & eyes which is there for you to perform the following tasks:
– Assisting for troubleshooting (OS, Network, Database)
– Management and upgrading of equipment components (i.e. processors, cards, drives, memory)
– Equipment installations and configurations
– Ladder racking, pre-wiring of patch panels and equipment
– Site survey and inspection
– Tape Change
– Procurement of spare and IT components etc.
How Remote Hands work?
Remote Hands service can be a pay-as-you-go, which means a client gets charged only when they use the service.
Clients request Remote Hands services by raising tickets through the portal, mails, and over the phone, with portal tickets being preferred. Once a ticket is received, it gets acknowledged by our NOC and the requirements confirmed before assigning it to our Remote Hands team. The Remote Hands engineer completes the task, the ticket is closed and the client is billed for the time it took.
Conclusion
Remote Hands services provide companies with a specialist engineering team in different geographical locations that enables agility and cost savings. This has been a proven successful strategy, and has many advantages, especially during Covid19, where tight quarantine protocols restricted international movement.
This comes to the end of Part 1: What is Remote Hands Stay tuned for Part 2 of the series next week.
Till then, stay safe.
PS: Our Remote Hands team covers countries across the Asia Pacific. Let us show you how we can assist you with all your remote projects while you focus on your core business. To contact us click here
