New Business environment continue to be increasingly competitive and complex, businesses are under pressure to innovate while reducing costs. Companies continue to adopt the new approach to their IT infrastructure either with colocation, hybrid or full cloud solutions which relieves the burden associated with installing and maintaining a new system.
RED Remote Hands service is tailored towards organisations who already have a centralised network engineering team, but need someone to be on-site where they lack local staff or require an extended technical support on an adhoc basis. RED Remote Hands provides you with the assistance to perform basic to skilled functions and tasks to equipment and the environment on adhoc request round the clock, 24 hours x 7 days x 365 days.
RED Remote TechSupport Activities:
Power cycling a router, server, switch and soft-booting a server
Equipment physical observation, describing or reporting on indicators or display information on equipment or consoles
Management or upgrading of equipment components (i.e. processors, cards, drives, memory)
Backup media tape change
Loop back and signal testing, equipment testing, troubleshooting, and complex cable configurations
Technical assistance and troubleshooting (OS, Network, Database)
Equipment installations and configurations
Ladder racking, pre-wiring of patch panels and equipment
Interface card removal, installation and configuration
Providing visual verifications to assist in remote troubleshooting
Inventorying/labeling of equipment
Adding, removing or verifying a demarcation
Moving equipment within your space and cabinets
Site survey and inspection
Procurement of spare and IT components
Data Center Management
The data center is the heart of an organization and the backbone of effective IT operations providing vital access round-the-clock availability to IT systems and services.
RED data center management services allows us to offer clients the optimal combination of onsite and offsite outsourced service delivery. RED understands the challenges facing operating remote data centers – from capability and capacity to power and cooling, footprint constraints, automation and service provisioning.
Our services encompass the whole project lifecycle and includes:
Server Management & Consolidation
Storage and Backup Management
System & Network Administration Services
Data Centre Migration Services
Vendor and Third Party Supplier Management
Remote Smart hands Support
24/7 Preventative and Emergency Maintenance Management
Security & Access Control
Relocation And Migration Management Services
RED Relocation and Migration Management Service is designed to make moving of your office or migrating your datacenter completely stress and hassle-free. We’ll relocate your computers, servers, networks and other hardware systems, valuable office equipment and important documents as well as help you set up your network equipment, servers, workstations and more.
We’ll take responsibility for co-ordination of all service delivery activities including, migration planning, scheduling transportation, securing adequate insurance, ensuring that equipment is operational prior to dismantle and that appropriate diagnoses are run at reinstallation, so that you can focus on keeping your business running.
Cross Connects are the fundamentals to your network connectivity within the data center. RED manages your distributed Cross Connectivity Infrastructure while maintaining the full record for a faster and quality connection.