Job Description:

• Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA.
• Provide support to clients/users over the ticketing portal, phone or via email.
• Perform power verification, power cycling of equipment and break-fix. eg. Change Hard disk, RAM etc.
• Prepare and verified the new/old racks is ready to use.
• Mounting of equipment onto racks.
• Assist in troubleshooting physical connectivity
• Perform cable patching (copper, fiber cables and site surveys).
• Plan and execute cabling, cross-connects including testing and labelling.
• Perform Security CCTV monitoring and tape change based on tape rotation schedule.
• Administer digital keypress and cage access card for customer.
• Manage and maintain cable inventory records, cross-connect records and periodic compilation of statistics and reports.
• Work with vendor to resolve technical issues or supply and install of equipment or cabling.
• Ensure that the engaged vendors/contractors work is of high quality.
• Liaison with customers to provide them with activity updates.
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
• Work with other team members to coordinate proper dissemination of information and follow up on handing over of duties.
• Perform basic network troubleshooting.
• Receive / Send equipment or items on behalf of customers.
• Travel to various Data Center (local) for support.
• Create, review and update Operation and Training Guides (Team)
• Prepare monthly reports to be sent to customers and for internal use.
• Participate in Certification / Audit compliance and process enhancement activities
• From time to time, you will be given the opportunity to work with the project team on projects

Requirements

Must have good and hands-on working knowledge in the following areas:

• Basic network concepts
• Strong interpersonal and good communication (both verbal and written English) skills
• Analytical and strong attention to details
• Independent, self-motivated and dynamic personality
• Provide good customer-oriented service
• Candidate must be a team player
• Worked in Data Centre environment preferred
• Training will be provided

Academics

• Min. Diploma in IT or Engineering related field
• 1 – 2 years of Data Centre NOC experience
• Able to write and adjust technical / management documentation
• 12-hour rotating shift work required
• Required travelling across data centers located within Singapore