Data Center Support Engineer

Job Scope:

  • Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA.
  • Provide support to clients/users over the ticketing portal, phone or via email.
  • Perform power verification, power cycling of equipment and break-fix for servers and network devices
  • Prepare and verified the new/old racks is ready to use.
  • Mounting of equipment onto racks.
  • Assist in troubleshooting physical connectivity
  • Perform cable patching (copper, fiber cables and site surveys).
  • Plan and execute cabling, cross-connects including testing, labelling (cables, rack, equipment) and documentation
  • Tape change based on tape rotation schedule.
  • Manage and maintain cable inventory records, cross-connect records and periodic compilation of statistics and reports.
  • Work with vendor to resolve technical issues or supply and install of equipment or cabling.
  • Ensure that the engaged vendors/contractors work is of high quality.
  • Liaison with customers to provide them with activity updates.
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
  • Work with other team members to coordinate proper dissemination of information and follow up on handing over of duties.
  • Perform network troubleshooting.
  • Perform a Network test (e.g RFC 2544/BERT Testing, Loopback testing)
  • Perform Site escort for vendor / customer
  • Perform Hardware relocation / Migration
  • Perform Data / Voice circuit provisioning
  • Receive / Send equipment or items on behalf of customers.
  • Provide the customer service support based on the request.
  • Secondary support to DC facilities team


  • Able to communicate well with the customer (both email and call)
  • Able to lift 20-25kg of loads
  • 1 – 2year work experience in the related field or Telecommunication field (will be an advantage)
  • Familiar with OTDR, light source and power meter will be an advantage
  • CCNA or JNCIA certified will be an advantage