Job Description:

The engineer will be responsible to manage and support client incidents and tasks over phone, remotely and onsite.

Responsibilities:

• Install, upgrade, support and troubleshoot all versions of Windows OS and MS-Office, including O365 and any other authorized software of clients
• Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
• Diagnose and repair problems to the client’s desktops & laptops via the phone, email and remote tools or in person at the user’s location
• Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems, mapping of drives folders from copier machines
• Performs general preventive maintenance tasks and remedial repairs on computers, laptops, printers.
• Maintain inventory of clients spares including hardware/peripherals/accessories and software license.
• Obtain quotations and purchase of equipment / supplies for clients • Co-ordinate with clients and vendors for deliveries.
• Updating of status on the tickets assigned and closure of completed cases.
• Updating of documentation to reflect the latest information and create SOP for new processes
• Prepare maintenance reports
• Provisioning of IT equipment for new joiners.
• Carry out equipment checks (including AV equipment) to ensure that these are functional
• Update of documentation and processes to ensure that they are up to date
• Support for VIP users
• Assist Team Lead in any assigned tasks

Pre-requisite (technical):

• Basic knowledge of network
• Proficient in desktop/laptop technology and support
• Knowledge of Office 365, Exchange Online will be and added advantage
• ITIL Certification will be an added advantage

Pre-requisite (personal attributes)

• Having a positive attitude and being a reliable person with a constant mindset of giving the client peace of mind are some of the personal traits that we are looking for
• Candidate must be a team player
• Independent, self-motivated and dynamic personality
• Excellent communication skills both verbal and written

Academics

•  1+ years of relevant experience or equivalent combination of education and work experience
• Diploma in IT related field

• You must be willing to travel within Singapore to support clients
• Only Singaporeans and PR need to apply