Responsibilities:

• Develop project activities by reviewing project proposals and plans; conferring with management.
• Determine project specifications by studying product design, customer requirements, and performance standards; completing technical studies.
• Maintain project schedule by studying project plan and specifications; calculating man-hour requirements; sequencing project elements.
• Implement and deploy products based on project technical requirement
• Monitor project status and prepare project status update by collecting, analyzing, and summarizing information and trends; recommending actions.
• Handles daily operational technical requests from VIP customers
• Maintain asset list and inventory from related projects
• Report on the project status on regular basis
• Study and grasp upcoming product and technology based on project requirement
• Maintain safe and clean working environment by enforcing procedures, rules, and regulations.

Qualification Requirements

• Bachelor’s Degree in IT, Telecom, Business or equivalent.
• CCNP、CCSP、VCP or equivalent experience, service delivery knowledge.
• 3 years or more network experience in a service management or operational support role, delivering IT services to internal or external customers.
• Experience of working in a global multi-national multi-cultural environment; comfortable dealing with multiple internal and external stakeholders to achieve results.
• Good technical knowledge and understanding of latest IT, network (IP and Transmission) and network infrastructure
• Result-oriented, determined to succeed, able to influence stakeholders and manage expectations.
• Can-do attitude to get issues resolved, shows positive team spirit co-working in a dynamic, and sometimes unfamiliar and demanding customer-facing environment.
• Strong customer-service mindset and skills.
• Ability to analyze, draw conclusions, and create recommendations to solve customers’ moderately complex problems.
• Ability to work under pressure and multi-task; ability to manage his/her own time effectively.
• Ability to build and maintain relationship with peer and management levels both with clients.
• Occasional travel to China or overseas is required.
• Basic knowledge of network
• Proficient in desktop/laptop technology and support
• Knowledge of Office 365, Exchange Online will be and added advantage
• ITIL Certification will be an added advantage