RED’s commitment is to offer a seamless backup, maintenance and IT support service that your company deserves to ensure your business continuity and productivity.

IT Managed Services

Install, Move, Add & Change (IMAC)

IMAC (Installs, Moves, Adds, and Changes) are an extension of our Desksite Support – Break Fix Services and involve dispatching a trained and qualified technician to install new products, move devices, or perform software and hardware upgrades. With IT systems that need to be frequently adapted to meet new operational needs, physical relocation of equipment or system upgrades and reconfigurations are common.

We’ve modeled this crucial service delivery organization to satisfy the varying levels of complexity associated with IMAC services:

• Enterprise Technicians: Primarily supporting IMAC services in corporate, campus-based environments, these technicians work in coordination with a client’s IT personnel to conduct IMAC services that are more complex in nature, often involving enterprise networking and widespread upgrades.
• Client Technicians: Primarily supporting the needs of our small office/home office (SOHO) customers, these technicians work on consumer-oriented IMAC activities such as installing wireless networks, new PCs, portables, printers.

IT Outsourcing

RED IT outsourcing provides organisations with ways to reduce costs, improve service levels and deliver other efficiencies and improvements. We provide the IT contract resources you need to implement crucial projects, handle short-term assignments, operational support or to fulfil long-term placements. Our IT Outsourcing HR services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus and meeting the demand on your business growth.

RED IT outsourcing provides organisations with ways to reduce costs, improve service levels and deliver other efficiencies and improvements.

RED has the experience and a broad portfolio of outsourcing services to provide for the cover needs of our customers. RED follows industry best practices, including ITIL processes to ensure the delivery a consistent and effective services in the most efficient way. Our strong long-term customer relationships help us improve our value to new and existing customers. We look after your IT while you focus with your core business.

Service Includes:

• ServiceDesk Management Services
• DeskSite Management Services
• IT Infrastructure Outsourcing Services
• Data Center Management Services
• Document Processing & Management Services

IT Infrastructure Management

RED proactively manages the availability of your IT infrastructure. Your IT infrastructure is fundamental to your business operation. RED manages the availability of your distributed IT infrastructure allowing improve business operations, user productivity and user satisfaction, while reducing costs. We manage desktop/client devices, servers and networks.

Our IT infrastructure management services include:

• Asset Management
• Remote Control
• Patch Management
• Software Distribution
• Fault and Performance Monitoring and Management

RED monitors and manages your infrastructure to quickly detect and resolve issues before they impact your business. Our approach follows ITIL-based processes and focus on incident avoidance through rigorous problem management and continuous improvement methodologies.

Managed Desksite Services

RED Managed Desktop Services provides the support at your location. We’ll provide the direct in-person desktop service that users and systems sometimes require, with an eye on process improvement, proactive incident reduction, and increased remote resolution. Rely on RED experienced IT professionals to manage your on-site IT support needs for:

• On-site IT support service for end users, hardware, software, and networking assets
• Advanced troubleshooting and warranty support. A focus on process improvement, problem avoidance, and increased remote resolution
• Improving service response and resolution with ITIL-based processes improvement methodologies
• Reducing costs

Network Management Services

RED’s experienced team of dedicated and certified network professionals, work with clients to design a superior network solution tailored to their own specific business needs.

Our network Management support services include:

• Monitoring & Reporting of Network Availability
• Managed LAN and Wireless LAN Services
• Router Services
• Network Security
• Configuration Management
• Fault Management
• Service & Support

For each of these segments, we provide services that address all the stages of the IT lifecycle – deploying, operating, and optimization of client networks.

Server Management Services

Inadequate management of servers, storage and backups are often responsible for the interruption of business continuity. Companies may not have the in-house experience IT teams or are sometimes under-staffed, this can impact process adherence for server and storage management services. Hence, there is a need for expert Server management service providers and Storage management solution providers who can help to complement or improve the capability of in-house IT teams.

Our server management services deliver flexible, quality server management and support services at optimum costs. Our skilled system administrators are certified professionals who can take over the responsibility of managing, monitoring & securing our clients servers similar to an in-house IT team.