Remote Hand Support Level 1

Job Description:

  • Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA
  • Provide support to clients/users over the phone or via email
  • Perform power verification and break-fix. eg. Change Hard disk, RAM etc
  • Mounting of equipment onto racks
  • Perform cable patching (copper, fiber cables and site surveys)
  • Plan and execute cabling installation, including testing and labelling.
  • Tape change based on tape rotation schedule
  • Manage client’s inventory records and periodic compilation of statistics and reports.
  • Work with vendor to resolve technical issues
  • Liaison with customers to provide them with activity updates
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Work with other team members to coordinate proper dissemination of information and follow up on handing over of duties.
  • Perform basic network troubleshooting
  • Receive / Send equipment or items on behalf of customers
  • Track and record customer equipment movement in/out the DC or storage room.
  • Prepare monthly reports to be sent to customers and for internal use.


Must have good and hands-on working knowledge in the following areas:

  • Basic network concepts
  • Strong interpersonal and good communication (both verbal and written English) skills
  • Analytical and strong attention to details
  • Independent, self-motivated and dynamic personality
  • Provide good customer-oriented service
  • Candidate must be a team player
  • Worked in Data Centre environment preferred
  • Training will be provided


  • Min. Diploma in IT or Engineering related field
  • 1 – 2 years of Data Centre NOC experience
  • Able to write and adjust technical / management documentation
  • 12-hour rotating shift work required
  • Required travelling across data centers located within Singapore