Singapore
Operations Support Engineer II (TL-OSE-NOC)
Job Description:
The Operations Support Engineer (NOC) will report to the Team Lead / IT Manager and is responsible for supporting Data Centre activities in Singapore.
Responsibilities:
- Provide Technical Support through phone, email, ticketing portal
- Monitoring of internal and external networks, Services and Systems
- Network/System Troubleshooting – proactively respond to alarms from network monitoring tools and take appropriate actions to resolve the alarms or system alerts
- Handle technical escalations from Tier 1 engineers
- Escalation to Upstream Providers/Suppliers/Tier 3 (Network/System Team)
- Manage ticket queue and take ownership and responsibility of queries, issues and problems assigned.
- Ensure that daily operations and tasks are properly completed or followed up.
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Support change requests and maintenance / recovery activities including tracking, verification and documentation
- Prepare incident, performance and capacity reports
- Participate in Certification / Audit compliance and process enhancement activities
- Create/Update process and support documentation and ensuring that the team is made known of the processes
- Analytical and good attention to details
Pre-requisite: (technical)
Must have good and hands-on working knowledge in the following areas:
- Working knowledge of network concepts – understanding of telco grade equipment like DWDM, routers / switches, networking concepts like BGP
- 2 – 3 years of network or Data Centre NOC experience
- Strong interpersonal and Good communication (both verbal and written English) skills
- Demonstrate ability to manage and multi-task all critical programs and projects
- Able to write and adjust technical / management documentation
Pre-requisite (personal attributes)
- Having a positive attitude and being a reliable person with a constant mindset of giving the client peace of mind are some of the personal traits that we are looking for
- Candidate must be a team player
- Independent, self-motivated and have a dynamic personality
Academics
- Min. Diploma in IT or Engineering related field
Others
- Only Singaporeans and PR need to apply
- Work on 12-hour shift and on standby for activation on rest day
- Required to travel across data centres located within Singapore