Role description:

This is a people manager role, where you will be responsible for the performance of a small and talented team of Project and Enterprise Support Engineers. You’ll be required to provide them guidance to manage projects, stakeholders to achieve the desired outcomes. As well as to develop processes to drive continuous improvement, productivity and wellbeing of the team to achieve desired corporate goals.

In addition, you’ll also be responsible to manage various Remote Hands and Enterprise Support teams stationed at our client’s premises. Delivering them to our contracted SLAs and clients’ satisfaction.

This role will be part of the senior leadership team, where you will be involved in our weekly leadership meetings to drive strategic decisions and outcomes.

Responsibilities:

• People management and team development
• Department strategic development, execution and reporting
• Client service management and satisfaction
• Account growth and development
• Operational excellence and productivity enhancement
• Process optimization
• Escalation management
• Project management and consulting

Technical Requirements/Experience

• Minimum 5 years in a people management role
• Minimum 10 years in the IT & Telecom Experience
• Minimum 3 years in IT infrastructure consulting
• Minimum 5 years in IT infrastructure project management

Qualifications:

• Bachelor’s degree in engineering or IT related field
• Data Center design certification will be an advantage, example, CDCDP
• Certified in Structured Cabling System and Design and RCDD will be an added
• Minimally CCNA and CCNP will be an advantage
• PMP / Prince 2 certified will be an advantage
• ITIL certification will be an advantage
• Fluency in written and spoken English

Others:

• Working hours from Monday through Friday 8:30am to 6:00pm.
• Ability to provide support during and outside regular business hours is required .