Choose your plan

Lite

The ideal solution for the small or less business critical infrastructure…

Essential

Scalable support services with faster response times to meet…

Dedicated

A dedicated team of trained support resources giving you the most…

Order this plan

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Server OS And Configuration

Racking And Stacking

Cable Patching And Labelling

Power Recycling

Backup Tape Swap

Minimum Committed Hours Per Month

Planned Works And Support

Hardware Replacement Management

24 x 7 Support Hotline

Next Business Day Onsite RemoteHands TechSupport

Onsite Preventative Visits

2 or 4 Hour Same Day Response Onsite RemoteHands TechSupport

Spare Parts Tracking Material Purchase

Offsite Backup Tape Storage Management

Field Testing And Troubleshooting

Support Reporting

Install, Move, Add And Change (IMAC)

Planned Works And Emergency Support

Logistic Support

Unlimited Support

Full Dedicated Support Team

Support And Escalation Process

Fully Customised Response Time For Required Onsite Technical Support

Order this plan

Talk to us
Talk to us
Talk to us

Choose your plan

Lite

The ideal solution for the small or less business critical infrastructure…

Essential

Scalable support services with faster response times to meet…

Dedicated

A dedicated team of trained support resources giving you the most…

Choose your plan

Lite

The ideal solution for the small or less business critical infrastructure. An affordable on the go support solution for your data centre infrastructure.

  • Server OS And Configuration
  • Racking And Stacking
  • Cable Patching And Labelling
  • Power Recycling
  • Backup Tape Swap
  • Minimum Committed Hours Per Month
  • Planned Works And Support
  • Hardware Replacement Management
  • 24 x 7 Support Hotline
  • Next Business Day Onsite RemoteHands TechSupport

Essential

Scalable support services with faster response times to meet the demands of a growing business infrastructure.

  • Server OS And Configuration
  • Racking And Stacking
  • Cable Patching And Labelling
  • Power Recycling
  • Backup Tape Swap
  • Minimum Committed Hours Per Month
  • Planned Works And Support
  • Hardware Replacement Management
  • 24 x 7 Support Hotline
  • Next Business Day Onsite RemoteHands TechSupport
  • Onsite Preventative Visits
  • 2 or 4 Hour Same Day Response Onsite RemoteHands TechSupport
  • Spare Parts Tracking Material Purchase
  • Offsite Backup Tape Storage Management
  • Field Testing And Troubleshooting
  • Support Reporting
  • Install, Move, Add And Change (IMAC)
  • Planned Works And Emergency Support
  • Logistic Support

Dedicated

A dedicated team of trained support resources giving you the most complete support program and fastest response times for 24/7, based on site. For Data Center Operators, Cloud Service Provider and Colocation Businesses where uptime and continuity is critical.

  • Server OS And Configuration
  • Racking And Stacking
  • Cable Patching And Labelling
  • Power Recycling
  • Backup Tape Swap
  • Minimum Committed Hours Per Month
  • Planned Works And Support
  • Hardware Replacement Management
  • 24 x 7 Support Hotline
  • Next Business Day Onsite RemoteHands TechSupport
  • Onsite Preventative Visits
  • 2 or 4 Hour Same Day Response Onsite RemoteHands TechSupport
  • Spare Parts Tracking Material Purchase
  • Offsite Backup Tape Storage Management
  • Field Testing And Troubleshooting
  • Support Reporting
  • Install, Move, Add And Change (IMAC)
  • Planned Works And Emergency Support
  • Logistic Support
  • Unlimited Support
  • Full Dedicated Support Team
  • Support And Escalation Process
  • Fully Customised Response Time For Required Onsite Technical Support
Talk to us