Job Description:

The Operations Support Engineer (NOC) will report to the Team Lead / IT Manager and is responsible for supporting Data Centre activities in Singapore.

Responsibilities:

• Provide Technical Support through phone, email, ticketing portal
• Monitoring of internal and external networks, Services and Systems
• Network/System Troubleshooting – proactively respond to alarms from network monitoring tools and take appropriate actions to resolve the alarms or system alerts
• Handle technical escalations from Tier 1 engineers
• Escalation to Upstream Providers/Suppliers/Tier 3 (Network/System Team)
• Manage ticket queue and take ownership and responsibility of queries, issues and problems assigned.
• Ensure that daily operations and tasks are properly completed or followed up.
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Support change requests and maintenance / recovery activities including tracking, verification and documentation
• Prepare incident, performance and capacity reports
• Participate in Certification / Audit compliance and process enhancement activities
• Create/Update process and support documentation and ensuring that the team is made known of the processes
• Analytical and good attention to details

Pre-requisite: (technical)

Must have good and hands-on working knowledge in the following areas:

• Working knowledge of network concepts – understanding of telco grade equipment like DWDM, routers / switches, networking concepts like BGP
• 2 – 3 years of network or Data Centre NOC experience
• Strong interpersonal and Good communication (both verbal and written English) skills
• Demonstrate ability to manage and multi-task all critical programs and projects
• Able to write and adjust technical / management documentation

Pre-requisite (personal attributes)

• Having a positive attitude and being a reliable person with a constant mindset of giving the client peace of mind are some of the personal traits that we are looking for
• Candidate must be a team player
• Independent, self-motivated and have a dynamic personality

Academics

• Min. Diploma in IT or Engineering related field

Others

• Only Singaporeans and PR need to apply
• Work on 12-hour shift and on standby for activation on rest day
• Required to travel across data centres located within Singapore